[{"id": 146, "article_id": 25, "slug": "lights-camera-customer-experience-how-video-is-turning-support-into-a-luxury-service-25", "title": "Lights, Camera, Customer Experience: How Video Is Turning Support Into a Luxury Service", "excerpt": "Here’s a thought experiment: Imagine calling customer support and instead of the usual sterile voice on the line, you’re greeted by a polished concierge in a virtual suit, face-to-face on your screen....", "image": "/web/image/ai.news/146/cover_photo", "author": "Admin", "created_at": "24 Mar", "read_time": "4 min Read Time"}, {"id": 149, "article_id": 24, "slug": "the-death-of-the-faq-how-ai-and-knowledge-centered-service-are-reshaping-customer-support-24", "title": "The Death of the FAQ: How AI and Knowledge-Centered Service Are Reshaping Customer Support", "excerpt": "For decades, the FAQ section has been the awkward, unloved cousin of customer support. A static relic of the early internet, it offered little more than a patchwork quilt of pre-canned answers that ra...", "image": "/web/image/ai.news/149/cover_photo", "author": "Admin", "created_at": "24 Mar", "read_time": "4 min Read Time"}, {"id": 150, "article_id": 23, "slug": "the-cx-cloud-wars-how-genesys-and-salesforce-are-redefining-customer-experiencebut-at-what-cost-23", "title": "The CX Cloud Wars: How Genesys and Salesforce Are Redefining Customer Experience—But at What Cost?", "excerpt": "The future of customer experience is here, and it speaks 20 languages. It knows your preferences, your pain points, and even your compliance requirements. It promises to make you feel seen, heard, and...", "image": "/web/image/ai.news/150/cover_photo", "author": "Admin", "created_at": "24 Mar", "read_time": "4 min Read Time"}, {"id": 151, "article_id": 22, "slug": "agent-assist-ai-the-secret-weaponor-trojan-horseof-customer-experience-22", "title": "Agent Assist AI: The Secret Weapon—or Trojan Horse—of Customer Experience?", "excerpt": "If you’ve called customer support recently and noticed a sudden lack of awkward pauses, you may have met your first AI-powered middleman. No, not a robot voice asking you to “press 1 for billing” — th...", "image": "/web/image/ai.news/151/cover_photo", "author": "Admin", "created_at": "24 Mar", "read_time": "4 min Read Time"}]